JOB DESCRIPTION
JOB TITLE: Head of Support Services
SALARY BAND: SG 11
RESPONSIBLE TO: Deputy CEO/CEO
LOCATION: Head Office
HOURS OF WORK: 40 hours per week (expected to work overtime)
CONTEXT & BACKGROUND
The Head of Support Services is operationally and strategically responsible for Human Resources, Administration, Operations and Logistics. The post holder will oversee, develops and provides strategic direction to the support areas. Through the post holder’s leadership, support services will provide and demonstrate excellent service levels to SIF frontline teams in a manner that enables them in turn to deliver the best service to all its partners.
DUTIES AND RESPONSIBILITIES
- Supervise and oversee the Human Resources & Administration and Operation & Logistic teams so that they achieve their goals and objectives, ensuring that they comply with SIF policies, rules and regulations.
- Provide strategic advice and guidance on innovative approaches to the Human Resources & Administration and Operation & Logistics section.
- Collaborate and liaise with the other department heads to identify the need and strategically forecast the requirements needed for the strategic running of the Support Service department.
- Monitor the performance-based running of the support services department to ensure the continuous improvement of SIF services, including the liaison with other partners and stake holders.
- Assist the Deputy CEO in setting goals, targets and performance standards for the foundation.
- Participate in any internal and external forum discussions and meetings in relation to the interests and priorities of the Support Service Department and SIF as a whole.
- Participate in SIF strategic planning and assist in the development, recommendation and implementation of policies and procedures of the Support Services department and SIF in general.
- Develop, monitor and review the department budget with the assistance of the Chief Finance Officer.
- Coordinate, facilitate, attend, chair and lead a variety of meetings, serve on committees as requested; represent the department and make oral presentations at meetings, conferences and other events when necessary.
- Perform other duties as assigned by the DCEO/CEO.
QUALIFICATION & EXPERIENCE
- Master’s in Leadership and Management, or other relevant fields or an equivalent plus five years’ work experience as a manager or director.
SKILLS & ATTRIBUTES
- Written and oral communication skills of a higher order, including fluency in English.
- Good Interpersonal Skills.
- Good understanding of issues relevant to Human Resources & Administration and Operation & Logistic.
- Demonstrated ability to prioritize a busy workload, to work against tight deadlines with great attention to details.
- Strong organizational ability, including capacity to work both independently and as part of a team.
- Ability to be flexible, adaptable, proactive and to display leadership, initiative and good judgment.
- Must be ready to work after normal working hours.