Type: 
Paid
Closing date: 
18 Jul 2025
Section: 
Praslin

SALARY BAND:                            SG 3     

RESPONSIBLE TO:                      Senior Sales Clerk/ Sales Supervisor/ VCSC/ HoCT/ Site Manager

HOURS OF WORK:                      45 hours per week (expected to work overtime)

LOCATION:                                   Vallée de Mai and Fond Ferdinand (Praslin)

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JOB RESPONSIBILITIES:

The Sales Clerk is responsible for providing a professional sales and customer service to all clients visiting the UNESCO World Heritage Site at the Vallée de Mai, and Fond Ferdinand. As per instruction from the Visitors Service Centre Coordinator and in accordance with agreed priorities, a Sales Clerk should expect to be involved in/responsible for the following activities:

1.     Ticket selling

  1. Based in the ticket kiosk in the Vallée de Mai Visitor Centre, and at the ticketing booth at Fond Ferdinand, and, in accordance with SIF agreed prices and currency acceptance, sell tickets to foreign tourists entering the Vallée de Mai Forest, and Fond Ferdinand.  This includes ensuring that the age of child visitors and thus the requirement for payment is clear before entry
  2. Operate the till and credit card point of sale machines in accordance with training and advice of the Centre Supervisor
  3. In liaison with the supervisor, manage the daily float and assist with reconciliation of monies received at the close of each day

It is the responsibility of the Sales Clerk to   ensure that monies received correlate with ticket sales.  Any discrepancies must be explained/justified or action will be taken through a subtraction of monies lost from the monthly salaries of all Clerks working that day

  1. Ensure that all monies received are kept safe
  2. Assist the Centre Supervisor with necessary reporting relating to ticket sales, as well as with banking and other work associated with the taking and reporting of revenue from ticket sales

2.            Monitoring Park Entry

  1. Based at the entrance to the forest, check that each entrant has a valid ticket
  2. Oversee and report on the entry of residents and GOP-holders
  3. Ensure that no cigarettes are taken into the forest
  4. Record the number of independent tourists entering the forest, time of entry, and ticket numbers as well as any other pertinent information as requested by the supervisor
  5. Record the number of independent tourists leaving the forest and their time of departure
  6. Collect all tickets from Tour Operators and/or Cruise Ship Operators, ensuring that the number of tickets received tallies with the number of tourists entering the forest.  Record all ticket numbers, the Tour Operator, the name of the guide and time of entry
  7. Note the time of exit of Tour Operator and/or Cruise Ship groups

3.            Customer care

  1. Greet clients in a positive manner when selling tickets and/or recording entrance to the forest
  2. Provide all independent tourist with a short, welcome and briefing about the forest, the rules and regulations, and SIF’s role in conservation of both VdM and Aldabra Atoll
  3. Ensure that you are familiar with the contents of the VdM leaflet and any pertinent information which should be relayed to tourist, including liaising with the Park Rangers in relation to current and ongoing research
  4. Respond positively and appropriately to visitor queries and/or pass them on to the appropriate member of staff and/or the supervisor
  5. Listen for visitor feedback and ensure that relevant information is passed to the supervisor and the Site Manager
  6. Ensure you know where the First Aid Kit is, and call for assistance in instances of tourist injury

4.               Reporting

  1. Maintain the diary of daily events and activities to report to the supervisor
  2. Assist the supervisor as appropriate with the collation of recording, input and collation of data relating to tourist numbers, Tour Operator groups, ticketing etc

5.            Ad hoc assistance

As necessary, and upon direction of the VCSC, Sales Clerks should be prepared to assist with work in other Sections of the Visitor Centre.

  1. Luggage handling.  Assist the luggage handling staff and/or take responsibility for the luggage handling area when directed to do so. Ensure that visitor belongings are carefully received and stored in locked lockers, with the keys stowed safely in the cabinet and the tourists given a ‘card’ with which they can reclaim their belongings.  Similarly, return belongings to the visitors upon receipt of the appropriate locker ‘card’.
  2. Souvenir shop.  Assist in the souvenir shop as appropriate and when directed to do so.  This will involve working on the ‘shop floor’, assisting shop staff with maintaining the displays in good order, keeping the shop clean and tidy, promoting shop goods to customers and generally assisting with customer queries and helping to ensure a positive and efficient service.  In some instances, it may also involve assistance with sale of goods and/or packing items after sale
  3. Café.  Assist in the café as appropriate and when asked to do so.  This will include work to assist in keeping the café clean and tidy (including washing and drying-up as appropriate).  In some instances, it may also involve serving customers
  4. Exhibit area.  Assist with maintaining the exhibit areas and their contents

Sales Clerk should also be prepared to assist with any duties assigned by the VSCS and/or the Site Manager.

QUALIFICATIONS AND EXPERIENCE

  • Graduate with an advanced Certificate in Restaurant and bar services, OR Certificate in Tourism and Tour guiding or any relevant certificate in the tourism related field plus 3 years working experience as a Sales Clerk or similar field or
  • Certificate in any related field of study with minimum of 5 years professional experience in the tourism industry or any relevant field

SKILLS & ATTRIBUTES:

  • Computer literate- The ability to use various specialist applications
  • A good mathematical skill
  • Able to multi-task
  • Communications – Good verbal and written communication skills
  • Have a sense of professionalism and well mannered
  • Have a good and friendly personality 
  • Honest and trustworthy
  • Confidential
  • Willingness to face challenges and undertake professional development
  • Teamwork
  • Able to work flexible hours 

Apply now with an application form (which can be downloaded from our website, or collected at Mont Fleuri or Vallée de Mai Visitor Centre), your C.V. & a cover letter sent to recruitment@sif.sc. Kindly note deadline for application is 18th July 2025.