POST TITLE: VISITOR ATTENDANT
RESPONSIBLE TO: PROPERTY MAINTENANCE SUPERVISOR/OPERATION MANAGER
HOURS OF WORK: 45 HOURS PER WEEK AND OVERTIME UPON REQUEST
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DUTIES:-
- Meet and greet visitors on arrival at the reserve.
- Be punctual. Advise supervisor in the event the tour cannot be delivered.
- Deliver personal introduction and provide explanation of the Ravin de Fond Ferdinand Reserve’s heritage centre and other popular attractions of the reserve (cemetery and other areas of cultural interest)
- Adhere to schedule and duty roster
- Provide visitors with knowledgeable information of the various services available on site.
- Demonstrate leadership skills by ensuring that all guided tours are carried out with professionalism.
- Respect time allocated for guided tours and be punctual for all schedule tours
- Be a cultural ambassador by always addressing client in a language that they can understand. (Please note that speaking in a language clients do not understand can create a barrier between the clients and the guide)
- Maintain clear and effective communication flow with client offering commentary and interacting through giving information which will allow visitors to fully experience and appreciate FF natural and historical highlights
- Wear appropriate uniform and name badge at all time, as to enable clients to better identify you as the FF guided personnel.
- Ask for feedback with clients after each tours and thanks client for visiting the reserve.
- Provide prompt reports on problems encountered.
- Due to the nature of work at the reserve the Visitor Attendant is expected to assist with any other related duties that may be assigned by the supervisor
MINIMUM REQUIREMENTS:
Diploma in Tourism and Tour Guiding OR Graduate of Business Studies-Office Management and fluency to speak English and French (knowledge of other languages will be an advantage) with at least 2 years working experience in similar field
OR
Graduate in any Post-Secondary institution with at least 3 years work experience in similar field
SKILLS AND ATTRIBUTES
- High standards of personal appearance and attitudes
- Must show initiative and be responsible.
- Hardworking and motivated, ability to handle work pressure
- Physically fit
- Good verbal and written communication skills
- Confidential/trustworthy/reliable
- Computer literate (MS Office)
- Ability to follow directions
Please note this vacancy is only open to Seychelles applicants. Apply for this post by sending your CV, and a cover letter explaining your capability and suitability for this position. Applications and enquiries on this position can be made at info@sif.sc.
The deadline for applications is 09/07/22
.