Job Responsibilities:

• Meet and greet visitors on arrival at the reserve.
• Provide visitors with knowledgeable information of the various services available on site.Be punctual. Advise supervisor in the event the tour cannot be delivered.
• Deliver personal introduction and provide explanation of the Ravin de Fond Ferdinand Reserve’s heritage centre and other popular attractions of the reserve (cemetery and other areas of cultural interest)
• Adhere to schedule and duty roster
• Demonstrate leadership skills by ensuring that all guided tours are carried out with professionalism.
• Respect time allocated for guided tours and be punctual for all schedule tours
• Be a cultural ambassador by always addressing client in a language that they can understand (Please note that speaking in a language clients do not understand can create a barrier between the clients and the guide).
• Maintain clear and effective communication flow with clients offering commentary and interacting through giving information that will allow visitors to fully experience and appreciate Fond Ferdinands natural and historical highlights
• Wear appropriate uniform and name badge at all times, as to enable clients to better identify you as the Fond Ferdinand guided personnel
• Ask for feedback from clients after each tour and thank clients for visiting the reserve
• Provide prompt reports on problems encountered
• Due to the nature of  work at the reserve, the Visitor Attendant is expected to assist with any other related duties that may be assigned by the supervisor

Minimum requirements:

Diploma in Tourism and Tour Guiding or Graduate of Business Studies-Office Management and fluency to speak English and French (knowledge of other languages will be an advantage) with at least 2 years working experience in a similar field or Graduate in any Post-Secondary institution with at least 3 years work experience in a similar field

Skills and attributes: 

• High standards of personal appearance and attitudes
• Must show initiative and be responsible.
• Hardworking and motivated, ability to handle work pressure
• Physically fit
• Good verbal and written communication skills
• Confidential/trustworthy/reliable
• Computer literate (MS Office)
• Ability to follow directions

APPLICATIONS

Interested applicants should send a CV and a cover letter addressing why they are interested in the post and how they meet the criteria to hr@sif.sc and info@sif.sc. The deadline for applications is Tuesday 23rd January 2024.

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