Type: 
Paid
Closing date: 
28 Dec 2022
Section: 
Praslin

Duties and Responsibilities

  • Operate the point of sales tills and credit card machines
  • In liaison with the Assistant Account and Administration Officer (AAAO), manage the daily float and assist with the reconciliation of monies received at the end of each day
  • Ensure that all monies received are kept safe
  • Assist the AAAO  with necessary reporting relating to ticket, souvenir and café sales, as well as with banking and other work associated with the taking and reporting of revenue from daily sales
  • Greet clients with a courteous and positive manner
  • Assist clients with the correct information about SIF/UNESCO World Heritage site ( Vallée de Mai & Aldabra)
  • Familiarise yourself with the contents of the Vallée de Mai leaflet and any pertinent information which should be relayed to clients
  • Listen to visitor feedback and ensure that relevant information is passed on to the immediate supervisor for further follow-up.
  • Provide or call for assistance in the event that clients have been injured
  • Ensure that work station is kept clean and tidy at all times
  • Ensure effective communication with both clients and works colleagues at all times

Assist with Ad hoc duties:

As necessary, and upon direction of the immediate supervisor, Sales Clerks should be prepared to assist with work in other Sections of the Visitor Centre. Sales clerk can be posted at different point of sales machines in different departments. Depending on where the person is posted he/she will be required to perform the specific duties as outlined below.

Ticket selling and Luggage Handling

  • Selling entrance tickets to visitors entering the Vallée de Mai forest in accordance to SIF currency acceptance and market exchange rate. This includes ensuring that the age of child visitors and thus the requirement for payment is clear before entry.
  • Ensure that visitor belongings are carefully received and stored in locked lockers, with the keys stowed safely in the cabinet and the tourists given a ‘card’ with which they can reclaim their belongings. Similarly, return belongings to the visitors upon receipt of the appropriate locker ‘card’.

Monitoring park Entrance

  • Based at the entrance of the Park, check that each entrant has a valid ticket
  • Validate all entrance tickets with the SIF ticket app and an approved SIF stamp
  • Oversee and report on the entry of residents and GOP-holders
  • Brief Clients on the park policies and regulations
  • Record the number of visitors entering the forest, time of entry, and ticket numbers as well as any other pertinent information as requested by the immediate supervisor
  • Record the number of entrants to the park and their time of departure
  • Collect all tickets from Tour Operators and/or Cruise Ship Operators, ensuring that the number of tickets received tallies with the number of tourists entering the park. Record all ticket numbers, the Tour Operator, the name of the guide and time of entry
  • Note the time of exit of Tour Operator and/or Cruise Ship groups
  • Maintain the diary of daily events and activities to report to the immediate supervisor
  • Assist immediate supervisor, as appropriate with the collation of recording, input and collation of data relating to tourist numbers, Tour Operator groups, Tourist guides, VIP’s, Special groups, ticketing etc

Café

  • Sell items in the café; this includes taking order and serving the clients 
  • Promote and ensure optimal sales of items in the Café
  • Prepare food and beverages upon request by clients and as stipulated on the menu.
  • Report all damaged/ broken utensils and products immediately  to your supervisor
  • Perform open and closing stock count before and after each daily operation
  • Maintain stock of items in the Cafe  and ensure proper verification of expiry date on product
  • Assist with purchasing of items from shops and other suppliers
  • Place order for requested items and follow through until delivery
  • Handover invoice and dispatch payment promptly and accordingly
  • Assist with regular inventory/ stock taking of café items and equipment
  • Ensure that complimentary request for cafe items is recorded promptly on issue note

Souvenir

  • Promote and ensure optimal sales of café items
  • Have a sound knowledge of the items being sold in the shop
  • Open and close stock before and after each daily operation
  • Prepare and submit weekly and monthly sales report to immediate supervisor
  • Ensure regular update of stock card
  • Manage and maintain stock of items in the shop 
  • Place order for requested items and follow through until delivery
  • Report all damaged/ broken items immediately to your supervisor
  • Handover invoice and dispatch payment promptly and accordingly
  • Assist with regular inventory/ stock taking of souvenir items and equipment
  • Ensure that complimentary request for souvenir items is recorded  promptly on Issue note

Sales Clerks should also be prepared to assist with any duties assigned by the immediate supervisor and/or Site Manager

Skills and Attributes:

  • Computer literate- The ability to use point of sale applications
  • Communications – Good verbal and written communication skills
  • Have a sense of professionalism and well mannered
  • Have a good and friendly personality 
  • Honest and trustworthy
  • Willingness to face challenges and undertake professional development
  • Excellent team player

Professional Experience:

Minimum of 2 years of professional experience in the tourism industry or any relevant field

Qualifications and Experience

Minimum Certificate in Restaurant and bar services, Certificate in Tourism and Tour guiding or any relevant certificate in the tourism related field

Languages:

Fluency in English, French and Creole, knowledge of additional languages will be an asset.

 

Apply for this post by sending your CV, and a cover letter explaining your capability and suitability for this position. Applications and enquiries on this position can be made at info@sif.sc.

The deadline for applications is 28/12/22.