LOCATION: FOND FERDINAND
OPEN TO LOCAL CANDIDATES ONLY
RESPONSIBLE TO: SENIOR VISIOTR ATTENDANT/OPERATION MANAGER
HOURS OF WORK: 40 HOURS PER WEEK AND OVERTIME UPON REQUEST
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DUTIES:-
• Meet and greet visitors on arrival at the reserve.
• Be punctual. Advise supervisor in the event the tour cannot be delivered.
• Deliver personal introduction and provide explanation of the Ravin de Fond Ferdinand Reserve’s heritage center and other popular attractions of the reserve (cemetery and other areas of cultural interest)
• Adhere to schedule and duty roster.
• Provide visitors with knowledgeable information of the various services available on site.
• Demonstrate leadership skills by ensuring that all guided tours are carried out with professionalism.
• Respect time allocated for guided tours and be punctual for all schedule tours
• Be a cultural ambassador by always addressing client in a language that they can understand. (Please note that speaking in a language that is unfamiliar to visitors can create a barrier between visitors and the guide)
• Maintain clear and effective communication flow with client offering commentary and interacting through giving information which will allow visitors to fully experience and appreciate Fond Ferdinand natural and historical highlights
• Wear appropriate uniform and name badge at all time, as to enable clients to better identify you as the Fond Ferdinand guided personnel.
• Ask for feedback with clients after each tour and thank visitor for visiting the reserve.
• Provide prompt reports on problems encountered.
• Due to the nature of work at the reserve the Visitor Attendant is expected to assist with any other related duties that may be assigned by the supervisor
MINIMUM REQUIREMENTS:
Diploma in Tourism and Tour Guiding OR Graduate of Business Studies-Office Management and fluency to speak English and French (knowledge of other languages will be an advantage) with at least 2 years working experience in similar field
OR
Graduate in any Post-Secondary institution with at least 3 years work experience in similar field
SKILLS AND ATTRIBUTES
• High standards of personal appearance and attitudes
• Must show initiative and be responsible.
• Hardworking and motivated, ability to handle work pressure
• Physically fit
• Good verbal and written communication skills
• Confidential/trustworthy/reliable
• Computer literate (MS Office)
To apply kindly send us your CV and completed employee application form to hr@sif.sc or info@sif.sc before the closing date.
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